How can we help you?

Find answers to common questions about buying, selling and shipping luxury items on Luxee.

Orders

Track your order, payment methods, cancellations and order timeline.

Listing guidelines, best practices, prohibited items and authentication.

Delivery timeframes, packaging guidelines, tracking and insurance.

Return policy, eligibility conditions, disputes and refund timelines.

Commission rates, payment processing fees and seller payouts.

How your payment is held in escrow, the 48-hour inspection window, and our refund guarantee.

Our support team is available to assist you with any questions or concerns. We typically respond within 24 hours.